HELP! What to do if your payment won't go through (Cache Clearing & Cookies) HELP! How to tell which rosary parts are for custom rosaries and which are for individual sale Copyright and Trademark Notice Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Rosaries by Speziale Copyright © 2003, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping here or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Help! Browser Basics What does CACHE mean? In the simplest terms, a cache is a file on your hard drive where your internet history is stored. In the interest of saving time, browsers are designed to automatically save information from the web pages you visit just in case you might need them again in the future. This saves time by allowing those pages to load much faster. Here is a perfect example...notice how quickly your Web Pages load when you use the back or forward buttons on your browser? This is because the information is already stored in your cache.
Now.... if your cache gets too full, it can also significantly slow down your browser’s loading and closing times which can cause certain programs or Web Pages (i.e. PayPal and other secure sites) to “time out. “Clearing your cache” means you basically empty out your cache file which gives you more available disk space. Actually, many people regularly delete, or clear, their cache, cookies, and browsing history purely for security and privacy reasons. What is a COOKIE? A cookie is also a file that gets stored on your computer. Websites can request (through coding) that your browser create a “cookie” which is how your browser remembers things like user names and passwords (to sites you regularly visit), as well as shopping cart info and other info you add when filing out forms and such. Normally, your browser will automatically delete these files after a certain amount of time, but if you have a bunch of them stored on your hard drive they can also slow your system down a bit.
What is BROWSER HISTORY? Your browser history is where your surfing history is stored. It gives you an easy way to go back and find websites you’ve visited before. Most browsers will organizes these files by date (i.e. today, yesterday, Monday, Tuesday, this month, last month, etc.) To find them in Windows XP, just click on the “Favorites” button (the one with the little gold star next to it) on your favorites tool bar. That will bring up your favorites list along with 2 other tabs: one for “Feeds” and the other for “History”. These files also usually delete after a certain amount of time, but like I said before, some folks opt to clear their history regularly for privacy reasons, especially if sharing a computer or using a public one (i.e. at the library or coffee shop). Other software versions work in a similar fashion. |
HELP! What to do when your computer “freezes” while trying to pay for your order.
The most common reason for computers “freezing” or “timing out” during the payment process is a full cache. Credit card processing systems are normally designed to “time out” after a few minutes of inactivity for security reasons, but if you are finding that your system is timing out sooner, then clearing your cache will most likely fix the problem. “Time outs” can also be caused by older processors too small to handle the load (i.e. really old computers that may not be able to handle today’s technology) or even something as simple as internet congestion, but these are less common.
Payment Policy
Either way, we have a couple options to try.
1. Clear Your Cache: If you feel comfortable, you can clear your cache history and try to process the payment again. If you have an account, the store will remember where you left off (even if you close the window), so all you have to do is go back to your shopping cart and retry the process once your cache is cleared.
2. Request Invoice: If you are uncomfortable with cache clearing, you can choose the “request invoice” option and complete the order without paying. Once I receive the order I will send over a credit card payment request that will allow you to complete the process directly without the worries of a full cache.
3. Email Your Order: If this all seems too overwhelming, you can just email your order directly to me at [email protected]. When choosing this option please remember to include your name, address, and phone number so that I can create a manual invoice for you. Once that is done, I can then send over a credit card payment request for the payment part (just like above).
Here are a couple of links to help you learn how to clear your cache. You can also check the help and support section on your PC for more information. :)
Ask Leo: What is a browser cache? How do I clear it? This link shows how to clear Internet Explorer and FireFox
UITS: How to clear browser history. This link shows how to clear Internet Explorer, FireFox (Windows & Mac), Chrome, Safari, Moblie Safari and Android.
Links
This site contains links to other sites on the Internet that are owned and operated by third parties. I have received written authorization from each party for use of their link on my site. Please keep in mind, that although I try to only add the most reputable companies to my links page, Rosaries by Speziale is not responsible for the operation of, or content located on or through, any other website. When leaving Rosaries by Speziale via one of my links, please check that company's copyright and trademark policies to avoid any violations.
Order Acceptance Policy & Freebies
All orders for folks living in Kansas will need to be placed through my Etsy store. Please contact me or visit my blog for more details.
Your receipt of an electronic order confirmation does not guarantee acceptance of your order, nor does it constitute confirmation of our offer to sell. Sometimes, a receipt will be sent even though payment has not yet been completed. Rosaries by Speziale reserves the right, at any time after receipt of your order, to accept or decline it for any reason.
In some very rare cases, it may be necessary to supply less than the quantity ordered of certain items. If this happens, I will send an email to confirm the situation or issue. Don't worry, I'll never leave you hanging. If you are ever unsure as to whether or not your order went through, please don't hesitate to contact me. I'm here to help!
Remember:If you are uncomfortable with computers, I would be happy to create your order for you. Just email your order to [email protected] and I will create your invoice and send a confirmation E-mail back to you with shipping and payment details.
Speziale Rosaries are not intended to be used as jewelry. Since I am not a jewelry maker, I honestly can't say how a rosary (including the various wire and beads) would hold up if worn as a necklace.
Freebies: I often have people asking for freebies. Things like, pouches, discounts on rosaries, booklets, free shipping, or even free shipping supplies. I try my best to keep my prices as low as possible which means my profit margin is much lower than other seller’s. I will always do my best to keep my prices low, but just keep in mind when purchasing the more expensive sterling, stone, or Swarovski crystal rosaries, you are getting a better price from me than you will from many other sellers. The 20g wire and 20g chain used on my more expensive items are much thicker than what you will find elsewhere. The reason I bring this up is because it makes me feel horribly guilty when people want something for free and I can’t afford to give it. Most other sellers take their cost for supplies, double it and then add cost of time on to that in order to come up with their prices. That’s something I’ve never done because for those choosing Swarovski, sterling, and stone the cost for the finished item would almost double.
Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Rosaries by Speziale signs them or not. I reserve the right to make changes to this site and these Conditions at any time.
Payment Policy
I accept PayPal, all major credit cards, cash, and money orders. If you have a problem completing your transaction (i.e. as with Amex in the past), please let me know so I can check into it for you. In those situations, we can always create a manual invoice for the payment part.
Full payment is due within 10 DAYS OF PURCHASE. Buyers in the state of Colorado will be charged 8.35% sales tax. Buyers in all other states may be liable for local sales/use taxes. Please be sure to check with your local city, county and state governments for more information regarding sales or use taxes.
**Please contact your local city/county/state government for more information on how to pay those taxes.**
Credit Cards/PayPal: There is no surcharge for using your credit card or PayPal account to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information could cause a delay in processing your order.
Request PayPal Invoice: This option is for those who want to combine multiple orders, are having computer issues, or just don't feel comfortable with computers. The invoice will still allow credit card, PayPal, or e-check payments by providing a direct email link all without having to deal with things like multiple shipping charges, computer incompatibility or a full computer cache slowing things down. :)
Cash/Money Orders: I also accept cash and money orders (in U.S. Dollars only). I'm sorry, but personal checks are no longer accepted due to the high percentage of bounced checks. When sending either cash or a money order, it is very important to insure the package. Rosaries by Speziale can not be held responsible if a payment gets lost in the mail.
Please send money orders to:
Rosaries by Speziale
5644 W. 118th Place
I will notify you as soon as your payment arrives. Depending upon the time, your order may be processed and shipped that same day.
Privacy
I hate spam E-mail too!! So I only gather information needed to serve you better and will not, without your consent sell, share, or rent this information to others in ways different from what is disclosed in this statement except in cases where in good faith I believe that the law requires me to do so, it is necessary to protect Rosaries by Speziale's rights and/or property, or if circumstances necessitate acting to protect the personal safety of staff or of the public.
Keeping your personal information private and secure is one of my main priorities. When making a purchase from Speziale, you provide your name, email, credit card information, address, phone number, and a password (if you choose to create an account). This information will be used to process orders, keep you updated on order status, as well as personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology. "Cookies" are used to help keep track of your current shopping session so that you may retrieve your shopping cart in the future.
An Important Note about Newsletters:
I know mailing lists are an important means of advertising for most businesses, but I really hate getting emails EVERY DAY from the same companies. It drives me nuts! Please know if you join my mailing list you will only get an email from me 2-3 times a year when it's important (i.e. vacation closings or importing times). You can still find out the latest news and see the newest items by following my Facebook page, or my Blog. It is important to me that Rosaries by Speziale isn't known as a company that takes advantage of the hospitality offered by those who join my mailing list, so I would rather have you choose to follow one of my pages instead of harassing you every day with new batch emails. :)
Returns
Your satisfaction is guaranteed!! If you are not happy with your online purchase you may return it within 30 days of payment for a Full Refund!! The only exceptions are custom rosaries (since those are handmade according to your specifications) and special order rosary parts. All return shipping and insurance charges will be the responsibility of the customer.
Rosaries & The 2008 CPSIA Lead Law
Rosaries for Children and the CPSIA: In the Catholic faith it is not uncommon to give a new rosary as a gift for important events like Baptism, Communion, or when a child is sick, but, the Consumer Product Safety Improvement Act of 2008 (enacted by Congress as a solution to Chinese manufactured items containing toxic levels of lead and/or phthalates) has greatly restricted our ability to continue that tradition.
What does this mean to you? According to the government source I spoke with, the fear is that a child under the age of 13 will swallow the rosary (or parts of it) and become sick. The CPSIA law now requires small businesses like mine to pay for expensive and destructive 3rd party testing, certification, and permanent labeling for all items intended for children under the age of 13. Even if we provide documentation from the manufacturers proving the safety of all rosary components, we still must have every children's rosary tested and engraved to prove "the combination of products doesn't push lead and/or phthalates above the acceptable level". This new cost would be well over $150.00 per item making purchasing an affordable child's rosary much more difficult than in the past. Unfortunately due to the high cost of complying with this new legislation and the huge price increases that would result, I'm sorry to say my rosaries, supplies, charms, and pins are no longer recommended for children under the age of 13.
The good news is you now have another option. Introducing The Rosaries by Speziale Family Rosary. This fully customizable "Family Rosary" is meant to be used by the child’s family until he/she reaches the legal age. Parents, God Parents, Grandparents, Aunts, Uncles, and anyone else who wishes to, are meant to use this rosary to pray for the health, well being, and future of their very special loved one. Then, once the child is of age, he/she will receive their special rosary with all the good intentions and family prayer mojo passed right along with it! Like most of my rosaries, these can be customized in many ways by mixing bead colors, adding charms and medals, and choosing the center and crucifix combination that best fits your growing child's personality.
If you would like more information regarding CPSIA lead law,visit the official CPSIA web site. If you would like to request prayer beads and religious articles be exempted from the list of banned items or if you would like to voice your opinion, please contact your local state Senator or Congressman.
Shipping Policy
The USPS recently phased out their 1st Class Shipping in favor of their new USPS Ground Advantage program which should still abide by the 3-5 day delivery estimates within the USA. I currently ship within the USA only. Most rosary part or supply orders will ship within 3-5 business days (Monday - Friday). Rosary orders or any order requiring me to place a special order through one of my suppliers may take longer. Other options are available on request, but the USPS is usually the least expensive option. Please keep in mind that over the holidays the USPS delivery estimates may not be accurate unless a package is guaranteed for delivery (i.e. Priority Express, Overnight, etc). Custom rosary customers will get a picture of their completed rosary before I ship, just in case any changes need to be made to the design. Custom rosaries will not ship until I get approval from the customer first.
Attention Colorado Customers: Sales tax laws changed to a nexus model as of December 1st 2018. I am sorry, but I can only ship to Colorado customers within the Westminster city/Jefferson county taxing district. Please contact me through email before purchasing. All Colorado customers will be charged 8.35% sales tax, but as of January 1st 2021 I can no longer ship outside Westminster/Jeffco without registering and paying the sales taxes of every city/county/special district I ship to. At this point many home rule cities are not a part of the new state website, so if you are in Colorado and want to check into shipping, please contact me via email so I can look into the requirements before purchasing. The option for shipping in Colorado is now set to pick up only, but people can also hire a delivery service to pick up their packages and deliver them to their locations. Keep checking my blog for updates. If you have any questions, please let me know.
USPS Ground Advantage (replacement for the old 1st Class Shipping Option) is a FLAT $4.50 and automatically includes up to $100 insurance. Ground Advantage usually takes 3-7 business days. Other options like Priority shipping (2-3 business days/NOT guaranteed), or Priority Express (2 business days/guaranteed) are also available. Orders weighing over 1 pound are automatically upgraded to Priority because I worry about packages getting beat up via parcel post. :) All USPS shipments also include delivery confirmation.
Additional Shipping Insurance is optional and costs $4.60 for totals up to $200.00, $6.05 for totals up to $300.00 and $7.60 for totals up to $400. The new USPS Ground Advantage automatically includes up to $100 of insurance.
Insurance is strongly recommended: I'm sorry, but I can not be held responsible for any loss or damage to your package, or its contents, incurred during the shipping process. Please keep in mind that once your package leaves my hands, I no longer have control over its safety, which is why I highly recommend shipping insurance to all of my customers.
In situations where I receive 2 different “ship to” addresses, your items will be sent to the shipping address on your credit card account. If your package is returned to sender due to a wrong address, you will be responsible for the cost to re-ship your items. Please be advised it can take MONTHS for the post office to return an incorrectly addressed package. Please be sure to double check and verify your shipping address when placing your order.